Terms of Service
1. Service Overview
We provide a privacy-focused cryptocurrency exchange service that enables users to swap between Bitcoin (BTC) and Monero (XMR). We operate as a non-profit organization dedicated to protecting individual privacy and financial freedom.
2. Privacy Commitment
We believe privacy is a fundamental human right. We do not collect, store, or share any personal information beyond what is technically necessary for the exchange process. We stand against government surveillance and financial control.
3. Disclaimer of Responsibility
Our service is provided "as is" without any warranties. We are not responsible for:
- How users utilize our service
- The origin or destination of exchanged funds
- Any legal consequences users may face in their jurisdictions
- Loss of funds due to user error or network issues
4. Service Protection
While we respect privacy, we maintain the right to protect our service from abuse. The following actions will result in immediate fund holds:
- Attempted fraud against our service
- Deliberate manipulation of our exchange system
- DDoS attacks or other malicious activities
5. No KYC Policy
We do not implement Know Your Customer (KYC) procedures. We believe in providing financial services without surveillance. Users are responsible for ensuring compliance with their local laws.
6. Service Limitations
We reserve the right to:
- Modify exchange rates and fees
- Temporarily suspend service for maintenance
- Hold funds pending investigation of suspicious activities
7. Final Provisions
By using our service, you acknowledge that you're acting on your own behalf and accept full responsibility for your actions. We fight for privacy, not for control.
What is Monero?
Monero (XMR) is a privacy‑focused cryptocurrency that allows people to send and receive money anonymously
Untraceable
No one can see where the money came from or went, even blockchain analysts
Full privacy
Monero keeps all hidden: sender, receiver, and amount. Unlike Bitcoin, anyone can see your wallet activity
Fungible
Every coin is the same – no one can blacklist a specific Monero coin because of its history
FAQ
Frequently Asked Questions
What is "MiXo"?
MiXo is a Monero-based exchange that allows you to exchange Monero for Bitcoin and vice versa.
My money is gone?!
If you have lost your money, please contact us at [email protected].
How does it work?
Our exchange process is simple and automated:
1. Choose Direction & Amount
- Select BTC→XMR or XMR→BTC
- Enter the amount you want to exchange
- See exactly how much you'll receive
2. Provide Two Addresses
- Your receiving address (where you want your exchanged funds sent)
- A refund address (in case any issues occur)
3. Send Your Deposit
- Send your funds to the provided deposit address
- BTC requires 3 confirmations
- XMR requires 3 confirmations
4. Automatic Exchange
- Once confirmations are received, exchange happens automatically
- Your exchanged funds are sent to your receiving address
- Track progress with your order ID
Important: Always double-check addresses before sending. Cryptocurrency transactions cannot be reversed.
How well is MiXo protecting my privacy?
Monero payments are fully private. We do not store any personal information about our users. All swaps are anonymous, they are hidden after 7 days completion. You can create ticket without any account and use only the Order ID to get help.
Do you keep records?
We keep only a record of 7 days of completed swaps. After 7 days, they are deleted. along with any tickets you ever created.
What is the indicative rate?
The indicative rate is the rate that is displayed on the exchange page. It is not the rate that will be used for the exchange. The rate is updated every 30 seconds.
Do you log IP addresses?
Yes, we log IP addresses for security reasons. This helps us detect and prevent spam and other malicious activities. Use a VPN if you are concerned about your privacy.
Do you have PGP key?
Yes, here is our PGP key: MiXo.
Do you have an API?
Yes, here is our API MiXo Exchange API.
Do you have an .onion address?
Yes, here is our .onion address: mixoswapxd5iiuwszmfnpjlhx2s5r23zdkazvyzknnxsmlmm6suzhkad.onion.
Do you have a Telegram channel?
No, for safety concerns we are only active on Dread